Orders of €15+ cost €2.99 To anywhere in Ireland and Northern Ireland
Orders below €15 cost €3.99 To anywhere in Ireland and Northern Ireland
Orders to UK Mainland cost €14.99
How Long Will it Take? Next day when ordered before 2pm (Note: 97% of Deliveries received prior to 2pm are delivered next day)
Track and Trace - You will be kept informed via email and SMS when the item leaves our warehouse
Service - AnPost track and trace - We are a premium customer
To return an item you can
1. Print a Label at home using www.returnmyshopping.ie and bring the package to the Post Office - Cost €4.50
2. You can organise to return your purchase, all from your smartphone, by downloading the ReturnPal app (Collection or Bring to Post Office) - Cost €4.50
In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery so long as they are returned in an unused new condition with the original packaging. Please note, it's the customer's responsibility to ensure the goods are returned safely to us. We process refunds daily. However please not that it can take up to 5 working days for the refund to show up on your statement due to the banks processing time.
Change or Cancel Orders:
Please contact our Customer Services team for advice on 01 2042749 between 8am and 4pm, Monday to Friday. Please be ready to quote your order number. If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
*All postage costs associated with the exchange or refund of goods are incurred by customers returning from outside of Ireland.
Returning Faulty Goods
If your parcel arrives damaged please either do not accept it or report it immediately. In the unlikely scenario that a parcel arrives damaged you must report this to us within 24 hours by phone or email so we can collect and resend.